Disabled Access

Here you can find information on access and parking, toilets, hearing assistance, medical facilities, wheelchair hire and dedicated ticket lines.

Welcome to the Genting Arena

If you have any queries or need assistance during your visit, please contact any member of staff who will be happy to help. We hope you enjoy your visit.

*Our new disabled Changing Places toilet facility is now open, see the toilets section below for more information

  • Dedicated Telephone Ticket Line

    All visitors with disabilities attending concerts are advised to call our Dedicated Ticket Line for disabled visitors on 0800 640 5001 when booking tickets. Our dedicated ticket lines are open from 9am to 7pm Monday to Friday and 9am to 5pm Weekends and Bank Holidays.

    Please inform us at the time of booking if you need a wheelchair space or have any special requirements, so that we can arrange for everything to be ready on your arrival. We will also help you find the most convenient seating for visitors with visual impairment.

  • Parking

    The NEC site (including Genting Arena) has designated car park spaces for visitors with disabilities. Services include:

    • Parking available close to the venue on a first come, first served basis.
    • The Car Park will be manned by a member of our Visitor Management team who will be available to assist with any issues or concerns you may have with accessing the Arena 
    • Free wheelchairs for blue badge holders will be available (booking in advance is advised)

    The service charge for disabled parking is £10 per vehicle, if you turn up and pay. Why not pre-pay for parking, it's only £8.00 per vehicle.

    As a venue we firmly believe that we need to keep investing so that all visitors have the best experience they can possibly have when they visit us.

    Additional parking is also available, in main car parks, and these are serviced by free shuttle buses which are accessible to wheelchair users.

    On arrival at venues, Traffic Officers will direct you to the most convenient parking area. Please check your tickets for the doors open time, and arrive in plenty of time. The Genting Arena can be extremely busy before the start of a concert or event.

  • Getting from our car parks to the Genting Arena

    If you have difficulty walking, we would suggest you park on the East car parks, where a shuttle bus service will be provided to and from the Arena. Most buses include a wheelchair space. There is no shuttle bus service provided for visitors parked on the South and West car parks, so we would only advise visitors who are happy to walk to the venue to park here.

    Please see below the approximate walking distances from each car park to the Arena:

    • South car parks are between 130 and 455 metres away from the Arena main entrance. 
    • West car parks are 830 metres away.
    • East car parks are between 1010 and 1,400 metres away.
  • Arriving by train

    If travelling by train alight at Birmingham International Railway Station, access to The NEC and the Genting Arena is via the bridge-link.

    A lift between Hall 5 and Toute Suite opposite the Main Piazza Entrance takes disabled visitors from Piazza level 1 to level 2.

  • Accessing the Genting Arena

    The Genting Arena and Forum Live Floor are accessible to wheelchair users, with lifts access to the hospitality Tower and Show decks. The dedicated wheelchair accessible seating areas are located within the Arena Bowl.

    For Health and Safety reasons we are unable to allow wheelchair users onto the Arena floor during standing concerts.

    Customers with crutches and/or walking sticks are permitted to bring them into the seating areas (as well the Arena floor within the standing area for standing shows). They will be advised to store them safely underneath their seat.

    However, anyone on crutches with a leg in a cast is not allowed into the seating areas and we ask that you return to box office for us to re-seat you within the disabled areas for your own comfort and safety.

  • Assistance Dogs

    Assistance dogs are welcome at our venues; however we do recommend that they are not brought to concerts or other loud events.

    If you require an assistance dog please call our designated disabled booking line to arrange seating requirements as dogs will only be allowed within certain seating areas within the arena bowl.

  • Toilets

    The Genting Arena has 10 public, stand-alone, unisex accessible toilets for our disabled visitors.

    • These are located in the Forum Live and at the rear of Blocks 1, 7, 11 and 15 all of which are controlled by the use of a RADAR key. Please contact one of the stewards in the area for the use of a RADAR key if you do not have one with you.
    • There are also larger ambulant toilets located within all of the single sex toilets in the Genting Arena, plus more within our hospitality areas, which do not require a RADAR key.

    In addition to the accessible toilet provision, the Genting Arena can also boast a Changing Places toilet facility which can be found at the rear of Block 12.

    This facility meets the needs of people with multiple and complex disabilities who have one or more carers with, and assisting them, by providing extra features and more space.

    Features include :

    • Height adjustable, adult sized changing bench
    • Ceiling hoist system to lift people between wheelchairs and the toilet/changing bench
    • Automatic wash/dry, centrally located toilet
    • Height adjustable washbasin
    • RADAR key operated door

    (Please note - for Health & Safety reasons, we do not provide support slings for the ceiling hoist system.  Customers are asked to bring their own).

  • Hearing Impairments

    An induction loop system is operational in selected seating areas, which can be linked to visitors hearing aids. Customers wishing to utilise this system should inform The Box Office, when purchasing tickets and should contact a steward on arrival at the venue in order to be supplied with the appropriate equipment.

    Telephone 0844 581 0700

  • Medical Facilities

    The Genting Arena:

    • There is a Medical Centre at the rear of Block 3. Qualified nursing staff are on duty when the Genting Arena is open. In an emergency, please notify a member of Security who will radio for a nurse.
    • If you require a private area for personal care, (e.g. private changing facilities) please contact our medical centre in advance on 0121 780 4141 in order to discuss your particular requirements

    The NEC:

    • The main Medical Centre is in the Atrium, by Atrium entrance 2, opposite Hall 8. Qualified nursing staff are on duty throughout all exhibitions and events.
    • The Piazza Medical Centre is located next to Hall 5 and is open when there is site activity in the Piazza
  • Medical Emergencies

    In the event of a medical emergency please notify a member of Security or any member of staff who will be pleased to help you. Alternatively, call the Medical Centre on 2222 using the internal telephones located inside the main venues.

  • Wheelchair Hire

    If you need a wheelchair and have your own, please bring it with you. We only have a very limited number of manual wheelchairs available for hire free of charge. We strongly advise visitors to pre-book wheelchairs to avoid disappointment by telephoning 0121 780 4141, then going to extension 46108 or ring us directly on 0121 644 6108. For any visitors who do not pre-book, remaining stock will be issued on a first come first served basis.

    Certain restrictions apply however: Please note that wheelchairs are for use inside the venue only and cannot be taken to car parks. The intended use of hired wheelchairs is as a shuttle service to your seat from the main entrance and back again.

    Unfortunately, we cannot allow visitors to keep hire wheelchairs for the duration of the event.

  • Use of Walking Aids in the Arena Bowl

    Seated ticket holders

    If you have a permanent condition that requires the use of a walking aid, then you are permitted to take these to your seat.  We would ask though that you store them/it under the seats so as not to cause an obstruction or trip hazard.

    Please note though that we are unable to accommodate persons with a leg in a cast or full support into seating blocks regardless of whether a walking aid is used or not.  This is for safety reasons in a potential evacuation situation.  In these you should contact the box office  on 0800 6405001 prior to the event so you can be re-seated into one of our accessible bays or ramps.  Reseating is subject to availability and unfortunately cannot always be guaranteed.

    Standing ticket holders

    We do permit the use of walking aids on a standing floor, but we ask that you be mindful of your surroundings at all times so as not to cause discomfort/injury to yourself or those around you.

  • Help us to improve our service

    An in-house committee meets regularly to address services for disabled visitors, and regular audits of our building are undertaken in respect of access. If you have any suggestions or comments you wish to make, please advise a member of staff. Alternatively, write to:

    Visitor Liaison Manager,
    Visitor Experience Department,
    The NEC,
    Birmingham
    B40 1NT