Got a burning question?

Here at the Genting Arena we want to make sure your experience with us is a great one! Find the answers you're looking for below...

Before your event…

Ticketing Enquiries
If you have purchased your tickets from The Ticket Factory, please check out the Need Help pages on The Ticket Factory website.

If you purchased tickets from elsewhere, then please contact your point of purchase.

Venue Box Office Location/Opening Enquiries
Please refer to the Arena FAQs.

Doors Open / Event Timings Enquiries
Doors opening times are detailed on your ticket.

Often we don't receive the actual performance times until closer to the event. These times are subject to change but you can find the latest times on your specific event page. Choose your event from our What's On page

Accessibility Enquiries
Further information about our accessibility policy and dedicated ticket line can be found on our Accessibility pages.

Getting Here / Parking Enquiries
The Genting Arena, Birmingham is situated on the NEC site next to the Resorts World leisure complex. For more details of how to get here check out our Getting Here pages.

Amplify Hospitality Enquiries 
Fancy the VIP expereince? Find out more about our official Hospitality provider Amplify here or call one of our friendly Amplify team on 0844 338 0333.

Food & Drink Provision Enquiries
We have a variety of food and drink outlets inside the arena, find out more on our Pre Show pages.  

Event Organiser or Promoter Enquiries 
Looking to put on an event? Further information can be found here or contact our sales team on arena-sales@necgroup.co.uk.

For all other enquiries, please check out our FAQs in the first instance.

If you are unable to find the answer to your query, please complete and submit the form on The Ticket Factory Contact Us page.

After your event…

We welcome all feedback and if you would like to contact us about a recent experience at the Arena, please email us at feedback@necgroup.co.uk